--- title: Unenrolling a record from a campaign description: Remove individual contacts or properties from a campaign with just a few clicks. --- [Skip to content](https://helpdesk.inveloapp.com/how-to-unenroll-a-record-from-a-campaign#main-content) English Show submenu for translations ![Invelo square logo-1.png\]](https://helpdesk.inveloapp.com/hs-fs/hubfs/Invelo%20square%20logo-1.png?height=40&name=Invelo%20square%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit inveloapp.com](https://inveloapp.com/) [Visit inveloapp.com](https://inveloapp.com/) Advice and answers from the Invelo Team - There are no suggestions because the search field is empty. 1. [Invelo's Help Desk](https://helpdesk.inveloapp.com/?hsLang=en) 2. [Marketing](https://helpdesk.inveloapp.com/marketing?hsLang=en) 3. [Create a Campaign](https://helpdesk.inveloapp.com/marketing?hsLang=en#create-a-campaign) # Unenrolling a record from a campaign ## Remove individual contacts or properties from a campaign with just a few clicks. If a contact or property in your campaign shouldn’t receive further outreach—whether they opted out, no longer match your criteria, or you want to remove them for any other reason—you can manually unenroll them from the campaign at any time. This gives you precise control over who continues receiving marketing sequences.  --- ### What happens when you unenroll a record When you unenroll a record from a campaign: - **Future outreach stops immediately** — the record will not receive any upcoming email, SMS, or direct mail sequences that haven’t started processing yet. - **In‑progress sequences may still complete** — if a direct mail batch or other outreach is *already processing*, that send will still complete even after unenrollment. - **The record stays in your database** — unenrolling doesn’t delete the record; it simply stops it from progressing in that specific campaign. --- ### Steps to manually unenroll a record 1. Navigate to the **Campaigns** tab in your Invelo dashboard. ![Screenshot 2025-05-14 at 11.13.47 AM-1](https://helpdesk.inveloapp.com/hs-fs/hubfs/Screenshot%202025-05-14%20at%2011.13.47%20AM-1.png?width=600&height=319&name=Screenshot%202025-05-14%20at%2011.13.47%20AM-1.png) 2. Open the **campaign** from which you want to unenroll a record. ![Screenshot 2025-05-14 at 3.09.50 PM](https://helpdesk.inveloapp.com/hs-fs/hubfs/Screenshot%202025-05-14%20at%203.09.50%20PM.png?width=600&height=142&name=Screenshot%202025-05-14%20at%203.09.50%20PM.png) 3. Go to the **Enrollments** tab on the campaign page. ![Screenshot 2025-05-14 at 12.32.49 PM](https://helpdesk.inveloapp.com/hs-fs/hubfs/Screenshot%202025-05-14%20at%2012.32.49%20PM.png?width=600&height=230&name=Screenshot%202025-05-14%20at%2012.32.49%20PM.png) 4. Locate the specific record you want to remove and click **View Details**. ![Screenshot 2025-05-14 at 12.36.03 PM](https://helpdesk.inveloapp.com/hs-fs/hubfs/Screenshot%202025-05-14%20at%2012.36.03%20PM.png?width=600&height=144&name=Screenshot%202025-05-14%20at%2012.36.03%20PM.png) 5. Click the **Unenroll Records** button to complete the process. ![Screenshot 2025-05-14 at 3.12.41 PM](https://helpdesk.inveloapp.com/hs-fs/hubfs/Screenshot%202025-05-14%20at%203.12.41%20PM.png?width=600&height=170&name=Screenshot%202025-05-14%20at%203.12.41%20PM.png) --- ### Tips and best practices - **Use search and filters** in the Enrollments tab to quickly find specific records, especially in large campaigns. - **Unenroll if a contact opts out of communication** — keeping campaigns compliant and respectful improves deliverability and engagement. - **Combine with status tracking** — check the status of a record’s outreach before unenrolling so you know what’s still in process. **📌 Important Note** If the direct mail sequence for a record is already **processing**, the outreach for that specific sequence **will still be completed** even after unenrollment. Unenrolling only stops the record from receiving any future sequences that haven't started processing yet. Once unenrolled, the record will no longer receive any new outreach from that campaign, giving you greater flexibility and control over your marketing efforts. --- If you need help managing enrollments or run into any issues, reach out to our support team by sending us a message via the in-app chat, or email us at **support@inveloapp.com**. We’re always here to help!   - [Getting Started](https://helpdesk.inveloapp.com/getting-started?hsLang=en#main-content) - [Welcome Series](https://helpdesk.inveloapp.com/getting-started?hsLang=en#welcome-series) - [Onboarding & White Glove Migration](https://helpdesk.inveloapp.com/getting-started?hsLang=en#onboarding-white-glove-migration) - [CRM Migration Guides to Invelo](https://helpdesk.inveloapp.com/getting-started?hsLang=en#crm-migration-guides-to-invelo) - [Autopilot](https://helpdesk.inveloapp.com/autopilot?hsLang=en) - [List Builder](https://helpdesk.inveloapp.com/list-builder?hsLang=en#main-content) - [List Builder Location Search](https://helpdesk.inveloapp.com/list-builder?hsLang=en#list-builder-location-search) - [List Builder Filters](https://helpdesk.inveloapp.com/list-builder?hsLang=en#list-builder-filters) - [List Builder Results](https://helpdesk.inveloapp.com/list-builder?hsLang=en#list-builder-results) - [List Builder Overview](https://helpdesk.inveloapp.com/list-builder?hsLang=en#list-builder-overview) - [List Builder Next Steps](https://helpdesk.inveloapp.com/list-builder?hsLang=en#list-builder-next-steps) - [Inbox](https://helpdesk.inveloapp.com/inbox?hsLang=en) - [CRM](https://helpdesk.inveloapp.com/crm?hsLang=en#main-content) - [Prospects](https://helpdesk.inveloapp.com/crm?hsLang=en#prospects) - [Leads](https://helpdesk.inveloapp.com/crm?hsLang=en#leads) - [Deals](https://helpdesk.inveloapp.com/crm?hsLang=en#deals) - [Contacts](https://helpdesk.inveloapp.com/crm?hsLang=en#contacts) - [Property & Contact Records](https://helpdesk.inveloapp.com/crm?hsLang=en#property-contact-records) - [Importing & Exporting](https://helpdesk.inveloapp.com/crm?hsLang=en#importing-exporting) - [Skip Tracing](https://helpdesk.inveloapp.com/crm?hsLang=en#skip-tracing) - [Calling](https://helpdesk.inveloapp.com/crm?hsLang=en#calling) - [AI Driving for Dollars](https://helpdesk.inveloapp.com/crm?hsLang=en#ai-driving-for-dollars) - [Filters](https://helpdesk.inveloapp.com/crm?hsLang=en#filters) - [Marketing](https://helpdesk.inveloapp.com/marketing?hsLang=en#main-content) - [Campaign Preparation](https://helpdesk.inveloapp.com/marketing?hsLang=en#campaign-preparation) - [Create a Campaign](https://helpdesk.inveloapp.com/marketing?hsLang=en#create-a-campaign) - [Marketing Templates](https://helpdesk.inveloapp.com/marketing?hsLang=en#marketing-templates) - [Create Campaign: Sequences](https://helpdesk.inveloapp.com/marketing?hsLang=en#create-campaign-sequences) - [Marketing campaign monitoring](https://helpdesk.inveloapp.com/marketing?hsLang=en#marketing-campaign-monitoring) - [Marketing Used Cases](https://helpdesk.inveloapp.com/marketing?hsLang=en#marketing-used-cases) - [Workflows & Automations](https://helpdesk.inveloapp.com/workflows-automations?hsLang=en#main-content) - [Actions: CRM](https://helpdesk.inveloapp.com/workflows-automations?hsLang=en#actions-crm) - [Actions: Outreach](https://helpdesk.inveloapp.com/workflows-automations?hsLang=en#actions-outreach) - [Analytics](https://helpdesk.inveloapp.com/analytics?hsLang=en#main-content) - [Prospecting Analytics](https://helpdesk.inveloapp.com/analytics?hsLang=en#prospecting-analytics) - [Marketing Analytics](https://helpdesk.inveloapp.com/analytics?hsLang=en#marketing-analytics) - [Lead Analytics](https://helpdesk.inveloapp.com/analytics?hsLang=en#lead-analytics) - [Deal Analytics](https://helpdesk.inveloapp.com/analytics?hsLang=en#deal-analytics) - [Integrations](https://helpdesk.inveloapp.com/integrations?hsLang=en#main-content) - [smrtPhone](https://helpdesk.inveloapp.com/integrations?hsLang=en#smrtphone) - [SMTP Email Service](https://helpdesk.inveloapp.com/integrations?hsLang=en#smtp-email-service) - [Webhooks](https://helpdesk.inveloapp.com/integrations?hsLang=en#webhooks) - [Mailchimp](https://helpdesk.inveloapp.com/integrations?hsLang=en#mailchimp) - [Constant Contact](https://helpdesk.inveloapp.com/integrations?hsLang=en#constant-contact) - [Gmail](https://helpdesk.inveloapp.com/integrations?hsLang=en#gmail) - [System & Settings](https://helpdesk.inveloapp.com/system-settings?hsLang=en#main-content) - [Account Settings](https://helpdesk.inveloapp.com/system-settings?hsLang=en#account-settings) - [Billing & Plan](https://helpdesk.inveloapp.com/system-settings?hsLang=en#billing-plan) - [Users, Roles & Permissions](https://helpdesk.inveloapp.com/system-settings?hsLang=en#users-roles-permissions) - [FAQs](https://helpdesk.inveloapp.com/faqs?hsLang=en#main-content) - [About Invelo](https://helpdesk.inveloapp.com/faqs?hsLang=en#about-invelo) - [List Builder](https://helpdesk.inveloapp.com/faqs?hsLang=en#list-builder) - [Lists](https://helpdesk.inveloapp.com/faqs?hsLang=en#lists) - [Filters](https://helpdesk.inveloapp.com/faqs?hsLang=en#filters) - [Records](https://helpdesk.inveloapp.com/faqs?hsLang=en#records) - [Skip Tracing](https://helpdesk.inveloapp.com/faqs?hsLang=en#skip-tracing) - [Marketing](https://helpdesk.inveloapp.com/faqs?hsLang=en#marketing) - [Account and Access](https://helpdesk.inveloapp.com/faqs?hsLang=en#account-and-access) - [Imports and Exports](https://helpdesk.inveloapp.com/faqs?hsLang=en#imports-and-exports) - [Education](https://helpdesk.inveloapp.com/education?hsLang=en#main-content) - [Masterclasses](https://helpdesk.inveloapp.com/education?hsLang=en#masterclasses) - [Webinars](https://helpdesk.inveloapp.com/education?hsLang=en#webinars) - [Overview](https://helpdesk.inveloapp.com/overview?hsLang=en) [![Chill listening crop-3](https://helpdesk.inveloapp.com/hs-fs/hubfs/invelo_logo-color-4.png?width=93&height=24&name=invelo_logo-color-4.png "Chill listening crop-3")](https://a.inveloapp.com) Your Guide to Smarter, Faster Real Estate Success. Copyright © 2026, Invelo