--- title: Invelo Marketing Campaign Troubleshooting description: Answers to your most common questions about running marketing campaigns in Invelo 2.0 --- [Skip to content](https://helpdesk.inveloapp.com/invelo-marketing-troubleshooting#main-content) English Show submenu for translations ![Invelo square logo-1.png\]](https://helpdesk.inveloapp.com/hs-fs/hubfs/Invelo%20square%20logo-1.png?height=40&name=Invelo%20square%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit inveloapp.com](https://inveloapp.com/) [Visit inveloapp.com](https://inveloapp.com/) Advice and answers from the Invelo Team - There are no suggestions because the search field is empty. 1. [Invelo's Help Desk](https://helpdesk.inveloapp.com/?hsLang=en) 2. [Marketing](https://helpdesk.inveloapp.com/marketing?hsLang=en) 3. [Campaign Preparation](https://helpdesk.inveloapp.com/marketing?hsLang=en#campaign-preparation) # Invelo Marketing Campaign Troubleshooting ## Answers to your most common questions about running marketing campaigns in Invelo 2.0 Invelo 2.0 introduces powerful updates to how you manage and execute your marketing campaigns. Whether you're sending direct mail, email, or SMS, this FAQ answers the most common questions about setting up, tracking, and optimizing your campaigns. If you're new to Invelo or transitioning from the previous version, this guide will help you confidently navigate campaigns and maximize your marketing performance. - [**How to check the status of the marketing campaign**](https://helpdesk.inveloapp.com/check-status-of-your-marketing-campaign?hsLang=en) - You can check the status of your marketing campaign by clicking the Details tab of the selected marketing campaign page. From there, you can check the status of each batch, including the number of records completed, number of records failed, and the batch cost.  - **[What are the campaign data points from Invelo?](https://helpdesk.inveloapp.com/understanding-campaign-data-points-in-invelo?hsLang=en) ** - **Total sent:** This is the total number of touches successfully sent in the campaign, excluding failed records.  - **Deliverability rate:** The percentage of successfully delivered records. Direct mail is based on USPS delivery status, while all other channels reflect the number of records sent successfully. - **Total leads converted:** The total number of converted leads that were part of this campaign, along with the lead conversion rate. - **Total spent:** The total amount spent on the campaign or sequence, calculated based on the order amount. - [**How to manually enroll a record into a campaign**](https://helpdesk.inveloapp.com/how-to-manually-enroll-a-record-into-a-campaign?hsLang=en) - You can manually enroll a record into a campaign by going to the single property/contact record view, clicking on **Manage**, and selecting **Enroll into campaign.** From there, choose the campaign you'd like to enroll the record into.  - [**How to unenroll a record from a campaign**](https://helpdesk.inveloapp.com/how-to-unenroll-a-record-from-a-campaign?hsLang=en) - To manually unenroll a record from a campaign, go to the Enrollments tab of the selected marketing campaign page. From there, look for the record you want to unenroll and select View Details. Click Unenroll records afterwards. - [**How to edit an Invelo pre-made template**](https://helpdesk.inveloapp.com/edit-a-pre-made-invelo-direct-mail-template?hsLang=en) - Go to Template library and create a new template. After choosing the direct mail type, click on Templates and choose Invelo templates. From there, you can pick the Invelo template you'd like to edit.  - [**How to download the proof of your template**](https://helpdesk.inveloapp.com/download-the-proof-of-your-direct-mail-template?hsLang=en) - Go to the Template library and choose the template you'd like to check. Once you're in the Edit template page, click on Download proof. - **[Processing marketing batches and send dates](https://helpdesk.inveloapp.com/processing-marketing-batches-and-send-dates-in-invelo?hsLang=en)** - Invelo processes marketing batches only once a day at around 8PM EST. Once marketing batches are processed, the Send dates indicated in the campaign will change from TBD to the actual send date.  --- ### Need support? If you have questions about your marketing campaign, feel free to reach out to our support team via the **in-app chat**, or email us at **support@inveloapp.com**. 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