Rejoining Invelo after cancellation

Understanding how your account is handled if you return after canceling

If you cancel your Invelo account and later decide to sign up again using the same email address and company name, here's what you can expect:

• Within 90 Days of Cancellation: If you rejoin within 90 days of canceling your account, your original Invelo 2.0 tenant ID and associated data may still be available, and you may be reinstated under the same ID.

• After 90 Days: If more than 90 days have passed since cancellation, your account and data will be permanently removed, and signing up again will result in the creation of a brand new tenant ID. This is treated as a fresh start, with none of the previous account data retained.

We recommend reaching out to our support team if you're considering rejoining Invelo within the 90-day window to confirm the status of your previous account. You can send them an email at support@inveloapp.com or message them in the Invelo chat.