What happens to your campaign schedule when you hit pause
In Invelo, marketing campaigns are designed to give you flexibility—not just when you're launching them, but also when you need to pause and resume them. If you're wondering how pausing a campaign affects your send dates, here's everything you need to know.
What happens when you pause a campaign?
When you pause a campaign, the platform temporarily stops sending out messages in all active and upcoming batches. Once you’re ready to resume the campaign, there are two possible scenarios depending on the timing of your original send dates:
1. If the send dates have already passed
When you resume the campaign, Invelo will prompt you to choose a new send date for the batch it’s restarting from.
Once that new date is set, the following batches will automatically update their send dates based on the original campaign setup and intervals.
Example:
Your campaign was set to send every Friday. You pause it on a Thursday, and resume it the following Monday. Since the next scheduled send date (Friday) has passed, you’ll be asked to select a new send date for the next batch. All future batches will then follow the new timeline (e.g., every Friday from the newly selected date).
2. If the send dates are still in the future
If the campaign is paused before any send dates have passed, you won’t need to update anything when you resume. The campaign will simply pick up from where it left off and follow the originally scheduled dates.
What to keep in mind:
-
You’ll only be asked to adjust send dates if the original date has already passed.
-
Pausing doesn’t erase your settings—once resumed, the campaign will follow your original timing preferences.
-
Always double-check your batch send dates under the Campaign Details tab after resuming to ensure everything looks good.
If you’re unsure whether your paused campaign needs updated send dates, feel free to reach out to our team by sending us a message via the in-app chat or email at support@inveloapp.com. We’re happy to take a look for you!