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Understanding direct mail batch processing and billing timeline

Learn why your direct mail campaign is charged before the send date

To ensure your direct mail campaigns go out on time, Invelo begins processing your marketing batches two (2) days before your selected send date. This article explains what happens during processing, when you’re charged, and what it means for cancellations.

When does my direct mail batch get charged? 

Direct mail marketing batches begin processing and charging two working days before the send date you selected.

For example:
If your send date is March 10, your batch will begin processing and your card will be charged on March 8. If March 8 falls on a Saturday, your batch will begin processing and your card will be charged on March 7, Friday. 

This advance processing ensures:

  • Marketing pieces are properly generated

  • Mail files are finalized

  • Printing and fulfillment stay on schedule

  • Your campaign is delivered on time

What happens when the status changes to processing?

Once your marketing batch status changes to Processing, this means:

  • Your marketing materials have already been generated

  • The print files have been created

  • The order has entered the fulfillment stage

  • Your payment has been successfully charged

At this stage, the batch can no longer be canceled.

Because the mail pieces have already been created and prepared for production, we are unable to stop, edit, or refund the order once it enters processing.

Important reminders before your send date

To avoid unwanted charges or campaigns going out unintentionally:

  • Review your mail batch details before the processing date

  • Cancel or pause the batch before it enters Processing status if needed

Best practice recommendation

We recommend setting a calendar reminder for three (3) days before your send date to:

  • Double-check your list

  • Confirm your mail design

  • Review your budget

  • Make any final adjustments

This gives you enough time to make changes before billing and production begin.

If you have questions about your direct mail campaign timeline, our support team is happy to help! You can send a message through the in-app chat or email at support@inveloapp.com.