Account and Access

What happens when you cancel your Invelo account

Learn what pauses, what gets deleted, and how to keep your data safe

If you cancel your Invelo account or your trial/paid subscription ends, certain services will pause automatically to prevent unnecessary use of resources. Additionally, inactive accounts may eventually be deleted if not reactivated. Below is a breakdown of what happens to your account and data after cancellation.


Accounts

When your account is no longer on a paid plan (or when your free trial ends), Invelo pauses all active services to prevent ongoing usage:

  • Active campaigns

  • Active workflows

  • List builder auto-adds

  • Property updates and sold automations

Good to know: If you restart your subscription and convert back to a paid plan, all of these actions will resume automatically.


Account Deletion Policy

To free up resources from dormant accounts, Invelo will begin automatically deleting inactive accounts.

  • Trigger: The account’s last active subscription ended more than 30 days ago.

  • Notification 1: You’ll receive a reminder that you have 30 days to reactivate and save your data.

  • Notification 2: You’ll receive another reminder 7 days before your account is scheduled to be deleted.

    • Deletion: If your account is not reactivated within 60 days of cancellation, your account and data will be permanently deleted. You’ll need to re-sign up to use Invelo again.


Key Takeaways

  • Canceling pauses your services but does not immediately delete your data.

  • You’ll have up to 60 days to reactivate your account before data deletion.