--- title: Why communication logs are separated by phone number in the inbox description: Understanding how smrtPhone numbers display call and SMS activity in Invelo --- [Skip to content](https://helpdesk.inveloapp.com/why-communication-logs-are-separated-by-phone-number-in-the-inbox#main-content) English Show submenu for translations ![Invelo square logo-1.png\]](https://helpdesk.inveloapp.com/hs-fs/hubfs/Invelo%20square%20logo-1.png?height=40&name=Invelo%20square%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit inveloapp.com](https://inveloapp.com/) [Visit inveloapp.com](https://inveloapp.com/) Advice and answers from the Invelo Team - There are no suggestions because the search field is empty. 1. [Invelo's Help Desk](https://helpdesk.inveloapp.com/?hsLang=en) 2. [Inbox](https://helpdesk.inveloapp.com/inbox?hsLang=en) # Why communication logs are separated by phone number in the inbox ## Understanding how smrtPhone numbers display call and SMS activity in Invelo When managing multiple smrtPhone numbers in your Invelo account, it's important to know how communication logs are organized. To avoid confusion and ensure accuracy, each phone number has its own dedicated view within the Communications tab. This prevents call and SMS activity from different numbers from mixing together. ### **Selecting the correct phone number** When you open the **Communications** tab in your inbox, you’ll first need to select the specific smrtPhone number you want to review. Since each number is treated independently, the inbox displays only the communication logs associated with the phone number you selected. ### **Why communication logs don’t mix** Communication logs—such as call records and SMS conversations—are **not shared across phone numbers**. For example: - Messages or calls made from **(111) 111-1111** will *only* appear in that number’s inbox. - These logs will *not* show up under **(222) 222-2222**, and vice versa. This separation is intentional and helps ensure: - **Clarity:** Each phone number shows only its own activity. - **Organization:** Users handling multiple numbers can easily manage communications without overlap. - **Accuracy:** Prevents conversations from mixing, which could otherwise cause confusion or miscommunication. ### **Recommended workflow** - Always verify the phone number you are viewing at the top of your Communications tab. - If you can’t find a specific call or SMS, switch to another smrtPhone number to check its logs. - For teams managing multiple lines, consider labeling or documenting number usage to keep communication workflows streamlined. 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