Learn what causes suspended sessions and how to prevent them
If your dialer session suddenly stops while you’re making calls, don’t worry—it’s usually a simple issue related to your account balance. Invelo automatically suspends dialer sessions when there aren’t enough funds in your wallet to cover recent or ongoing calls. This safeguard ensures that all call costs are properly billed and that your account remains in good standing.
Why Dialer Sessions Get Suspended
Invelo’s built-in dialer charges per minute, and the system automatically deducts the cost of each call from your wallet 10–20 seconds after the call ends.
When your wallet doesn’t have enough balance to cover the most recent call:
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The dialer session is automatically suspended.
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You won’t be able to continue making calls until funds are added.
This helps prevent incomplete billing or calls being placed without sufficient credit.
How to Fix a Suspended Dialer Session
To resume calling, you’ll need to add funds to your wallet. Once your wallet balance is sufficient, your dialer session will automatically reactivate and you can continue making calls.
For a smoother experience, we highly recommend enabling Auto-Funding.
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When Auto-Funding is turned on, Invelo will automatically add funds to your wallet once your balance drops below a certain amount.
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This ensures your calling sessions remain uninterrupted, even when you’re running multiple calls back-to-back.
Dialer sessions in Invelo are suspended when there aren’t enough funds in your wallet to cover recent calls. To avoid interruptions, simply enable Auto-Funding in your settings—this way, your balance is always replenished automatically, and you can focus on calling without worrying about running out of credit.