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FAQs
Get answers to the top questions about Invelo.
About Invelo
- What is Invelo?
- How can I try Invelo?
- Does Invelo have a number I can call for customer service?
- How can I book a demo?
- Is Invelo a mail house?
- Do you have coverage in all states?
- Can I use Invelo as a CRM?
- Can Invelo work for properties outside the United States?
- I'm interested in real estate investing, but where do I start?
- BiggerPockets Pro member discounts
- Can Invelo identify cash buyers in a market?
- Why does my data look different from another platform?
List Builder
Lists
- What lists can we search for on Invelo?
- How do I disable Auto Add on a preset list?
- What's the difference between a list and a tag?
- If a record is on multiple lists with different qualities, which quality will it be?
- Can I change the quality for all records in a lead list at once?
- If records are on an absentee list, do they get removed from that list automatically when they're no longer absentee?
- How do I delete a list?
- Is there a limit to the number of lists a record can be on?
- I've uploaded my records to the wrong list, what do I do?
- Can Invelo pull prospective sellers list for land and homes with back taxes?
Filters
Records
- What determines if an address is deliverable or undeliverable?
- Are sold properties automatically removed from my database?
- Can I update the vacancy status of a property I know is vacant?
- How often are mailing addresses verified?
- Can I store records without a property address?
- Does the Remove Duplicates feature search the entire database?
- Will records be automatically removed from my campaign if they go on the MLS?
- What happens when you delete a property record in Invelo
- Understanding how Invelo determines whether a property is in foreclosure
Skip Tracing
Marketing
- How should I start marketing?
- Are all postcards delivered by first class mail?
- Can I market to 2 contacts at the same time for one property?
- Why are my prospects showing as unavailable for a marketing campaign?
- How do I remove a record from marketing?
- Can I edit a sequence once it's submitted?
- Where can I see example mailers, post cards, and door hanger designs?
- What is a failed record in a campaign?
- Can I send direct mail marketing without a return address?
- Campaigns vs. Workflows: What’s the Difference?
- Why are RVMs not available in Invelo 2.0's marketing campaigns?
Account and Access
- How do I update my email address?
- How do I invite my team member?
- How do I connect my BiggerPockets Pro or Business account?
- Can I use an API for calling or texting?
- Can I get a refund on my wallet amount?
- How do I delete my Invelo account?
- I have BiggerPockets Pro but don't have any paid for features from Invelo. Is there something I am missing?
- What happens when you cancel your Invelo account