How to cancel your subscription and close your account manually in Invelo
Invelo users can cancel their subscription and close their accounts from their Billing & Plan page.
Cancelling your subscription and closing your account
If you’re currently subscribed to a paid plan, you’ll need to cancel your subscription first before we can delete your account.
- Go to your Profile Icon at the top right corner of the screen.
- From the drop down list, select Billing & Plan.
- Once you're in the Billing & Plan page, scroll down to the bottom of the page and click on Cancel plan.
Once your plan has been canceled, your account data will automatically be deleted 60 days from the cancellation date.
Please note that when you close your account, all your data will be deleted. This includes all your records, your card on file, and any marketing campaigns that you have running.
If you cancel your Invelo account and later decide to sign up again using the same email address and company name, here's what you can expect:
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Within 60 Days of Cancellation: If you rejoin within 60 days of canceling your account, your original Invelo 2.0 tenant ID and associated data may still be available, and you may be reinstated under the same ID.
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After 60 Days: If more than 60 days have passed since cancellation, your account and data will be permanently removed, and signing up again will result in the creation of a brand new tenant ID. This is treated as a fresh start, with none of the previous account data retained.
We recommend reaching out to our support team if you're considering rejoining Invelo within the 60-day window to confirm the status of your previous account. You can send them an email at support@inveloapp.com or message them in the Invelo chat.