Invelo's Help Desk

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Invelo's Help Desk

FAQs

FAQs

Get answers to the top questions about Invelo.

About Invelo

What is Invelo?

How can I try Invelo?

Does Invelo have a number I can call for customer service?

How can I book a demo?

Is Invelo a mail house?

What's the difference between the Free and Paid plans?

Do you have coverage in all states?

Can I use Invelo as a CRM?

Can Invelo work for properties outside the United States?

I'm interested in real estate investing, but where do I start?

BiggerPockets member discounts

Can Invelo identify cash buyers in a market?

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List Builder

How accurate is the data in List Builder?

When does the monthly List Builder allotment start and finish?

Is there a way to build a list by drawing an area in the map?

Can I select individual properties from the search results in List Builder?

Lists

What lists can we search for on Invelo?

How do I disable Auto Add on a preset list?

What's the difference between a list and a tag?

If a record is on multiple lists with different qualities, which quality will it be?

Can I change the quality for all records in a lead list at once?

If records are on an absentee list, do they get removed from that list automatically when they're no longer absentee?

How do I delete a list?

Is there a limit to the number of lists a record can be on?

I've uploaded my records to the wrong list, what do I do?

Can Invelo pull prospective sellers list for land and homes with back taxes?

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Filters

Filter Availability Across Invelo Plans

Why do total available records differ from total records in the filter?

Records

What determines if an address is deliverable or undeliverable?

Are properties that have been sold automatically removed from my database?

If I know a property is vacant but it isn't listed as vacant, can I move it to Vacant Records?

How often are mailing addresses verified?

Can I store records without a property address?

Does the Remove Duplicates feature search the entire database?

Will records be automatically removed from my campaign if they go on the MLS?

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Skip Tracing

What information does skip tracing provide?

How accurate is the skip traced data?

How much does skip tracing cost and what does it include?

Will skip tracing charge me if it only returns information I already had?

Can I upload a CSV file of addresses to skip trace all at once?

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Marketing

How should I start marketing?

How successful will my RVM campaign be?

How can I customize the design and layout of my direct mail?

Are all postcards delivered by first class mail?

Can I market to 2 contacts at the same time for one property?

Why are my prospects showing as unavailable for a marketing campaign?

How do I remove a record from marketing?

Can I edit a sequence once it's submitted?

Where can I see example mailers, post cards, and door hanger designs?

What is a failed record in a campaign?

Can I send direct mail marketing without a return address?

Why don't I see my filter in the marketing campaign setup?

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Account and Access

How do I update my email address?

What permissions do team members have?

How do I invite my team member?

How do I connect my BiggerPockets account?

Can I use an API for calling or texting?

Can I get a refund on my wallet amount?

How do I delete my Invelo account?

I have BiggerPockets Pro but don't have any paid for features from Invelo. Is there something I am missing?

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Imports and Exports

Why weren't my customized columns exported?

View your history

Is there a way to download an imported list from my History?