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title: FAQs | Invelo's Help Desk
description: Get answers to the top questions about Invelo.
---

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1. [Invelo's Help Desk](https://helpdesk.inveloapp.com/)
2. [FAQs](https://helpdesk.inveloapp.com/faqs)

# FAQs

 Get answers to the top questions about Invelo.

## About Invelo

- [What is Invelo?](https://helpdesk.inveloapp.com/what-is-invelo)
- [How can I try Invelo?](https://helpdesk.inveloapp.com/how-can-i-try-invelo)
- [Does Invelo have a number I can call for customer service?](https://helpdesk.inveloapp.com/does-invelo-have-a-number-i-can-call-for-customer-service)
- [How can I book a demo?](https://helpdesk.inveloapp.com/how-can-i-book-a-demo)
- [Is Invelo a mail house?](https://helpdesk.inveloapp.com/is-invelo-a-mail-house)
- [Do you have coverage in all states?](https://helpdesk.inveloapp.com/do-you-have-coverage-in-all-states)
- [Can I use Invelo as a CRM?](https://helpdesk.inveloapp.com/can-i-use-invelo-as-a-crm)
- [Can Invelo work for properties outside the United States?](https://helpdesk.inveloapp.com/can-invelo-work-for-properties-outside-the-united-states)
- [I'm interested in real estate investing, but where do I start?](https://helpdesk.inveloapp.com/im-interested-in-real-estate-investing-but-where-do-i-start)
- [BiggerPockets Pro member discounts](https://helpdesk.inveloapp.com/biggerpockets-member-discounts)
- [Can Invelo identify cash buyers in a market?](https://helpdesk.inveloapp.com/can-invelo-identify-cash-buyers-in-a-market)
- [Why does my data look different from another platform?](https://helpdesk.inveloapp.com/why-does-my-data-look-different-from-another-platform)
- [Justin's favorite features](https://helpdesk.inveloapp.com/justins-favorite-features)
- [Top 5 features real estate pros love most in Invelo](https://helpdesk.inveloapp.com/top-5-features-real-estate-pros-love-most-in-invelo)

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## List Builder

- [How accurate is the data in List Builder?](https://helpdesk.inveloapp.com/how-accurate-is-the-data-in-list-builder)
- [Can I select individual properties from the search results in List Builder?](https://helpdesk.inveloapp.com/can-i-select-individual-properties-from-the-search-results-in-list-builder)
- [Working with Vacant Land Data in Invelo](https://helpdesk.inveloapp.com/working-with-vacant-land-data-in-invelo)

## Lists

- [What lists can we search for on Invelo?](https://helpdesk.inveloapp.com/what-lists-can-we-search-for-on-invelo)
- [How do I disable Auto Add on a preset list?](https://helpdesk.inveloapp.com/how-do-i-disable-auto-add-on-a-preset-list)
- [What's the difference between a list and a tag?](https://helpdesk.inveloapp.com/whats-the-difference-between-a-list-and-a-tag)
- [If a record is on multiple lists with different qualities, which quality will it be?](https://helpdesk.inveloapp.com/if-a-record-is-on-multiple-lists-with-different-qualities-which-quality-will-it-be)
- [Can I change the quality for all records in a lead list at once?](https://helpdesk.inveloapp.com/can-i-change-the-quality-for-all-records-in-a-lead-list-at-once)
- [If records are on an absentee list, do they get removed from that list automatically when they're no longer absentee?](https://helpdesk.inveloapp.com/if-records-are-on-an-absentee-list-do-they-get-removed-from-that-list-automatically-when-theyre-no-longer-absentee)
- [How do I delete a list?](https://helpdesk.inveloapp.com/how-do-i-delete-a-list)
- [Is there a limit to the number of lists a record can be on?](https://helpdesk.inveloapp.com/is-there-a-limit-to-the-number-of-lists-a-record-can-be-on)
- [I've uploaded my records to the wrong list, what do I do?](https://helpdesk.inveloapp.com/ive-uploaded-my-records-to-the-wrong-list-what-do-i-do)
- [Can Invelo pull prospective sellers list for land and homes with back taxes?](https://helpdesk.inveloapp.com/can-invelo-pull-prospective-sellers-list-for-land-and-homes-with-back-taxes)

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## Filters

- [Understanding flood zone data in Invelo](https://helpdesk.inveloapp.com/understanding-flood-zone-data-in-invelo)
- [Why don’t total records always match properties enrolled in a campaign?](https://helpdesk.inveloapp.com/why-dont-total-records-always-match-properties-enrolled-in-a-campaign)
- [What is the difference between the property types Mobile/Manufactured Home (regardless of Land ownership) and Mobile home or trailer park?](https://helpdesk.inveloapp.com/what-is-the-difference-between-the-property-types-mobile/manufactured-home-regardless-of-land-ownership-and)

## Records

- [Understanding the Sold, Expired, and Off Market property badges](https://helpdesk.inveloapp.com/understanding-the-sold-expired-and-off-market-property-badges)
- [Understanding pre-foreclosure data in Invelo](https://helpdesk.inveloapp.com/understanding-pre-foreclosure-data-in-invelo)
- [What determines if an address is deliverable or undeliverable?](https://helpdesk.inveloapp.com/what-determines-if-an-address-is-deliverable-or-undeliverable)
- [Are sold properties automatically removed from my database?](https://helpdesk.inveloapp.com/are-sold-properties-automatically-removed-from-my-database)
- [Can I update the vacancy status of a property I know is vacant?](https://helpdesk.inveloapp.com/can-i-update-the-vacancy-status-of-a-property-i-know-is-vacant)
- [How often are mailing addresses verified?](https://helpdesk.inveloapp.com/how-often-are-mailing-addresses-verified)
- [Can I store records without a property address?](https://helpdesk.inveloapp.com/can-i-store-records-without-a-property-address)
- [Does the Remove Duplicates feature search the entire database?](https://helpdesk.inveloapp.com/does-the-remove-duplicates-feature-search-the-entire-database)
- [Will records be automatically removed from my campaign if they go on the MLS?](https://helpdesk.inveloapp.com/will-records-be-automatically-removed-from-my-campaign-if-they-go-on-the-mls)
- [What happens when you delete a property record in Invelo](https://helpdesk.inveloapp.com/what-happens-when-you-delete-a-property-record-in-invelo)
- [Understanding how Invelo determines whether a property is in foreclosure](https://helpdesk.inveloapp.com/understanding-how-invelo-determines-whether-a-property-is-in-foreclosure)

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## Skip Tracing

- [How much does skip tracing cost and what does it include?](https://helpdesk.inveloapp.com/how-much-does-skip-tracing-cost-and-what-does-it-include)
- [Will I Be Charged if a Skip Trace Only Returns Duplicate Information?](https://helpdesk.inveloapp.com/will-i-be-charged-if-skip-trace-returns-duplicate-information)
- [Can I upload a CSV file of addresses to skip trace all at once?](https://helpdesk.inveloapp.com/can-i-upload-a-csv-file-of-addresses-to-skip-trace-all-at-once)

## Marketing

- [How should I start marketing?](https://helpdesk.inveloapp.com/how-should-i-start-marketing)
- [Are all postcards delivered by first class mail?](https://helpdesk.inveloapp.com/are-all-postcards-delivered-by-first-class-mail)
- [Can I market to 2 contacts at the same time for one property?](https://helpdesk.inveloapp.com/can-i-market-to-2-contacts-at-the-same-time-for-one-property)
- [Why are my prospects showing as unavailable for a marketing campaign?](https://helpdesk.inveloapp.com/why-are-my-prospects-showing-as-unavailable-for-a-marketing-campaign)
- [How do I remove a record from marketing?](https://helpdesk.inveloapp.com/how-do-i-remove-a-record-from-marketing)
- [Can I edit a sequence once it's submitted?](https://helpdesk.inveloapp.com/can-i-edit-a-sequence-once-its-submitted)
- [Where can I see example mailers, post cards, and door hanger designs?](https://helpdesk.inveloapp.com/where-can-i-see-example-mailers-post-cards-and-door-hanger-designs)
- [What is a failed record in a campaign?](https://helpdesk.inveloapp.com/what-is-a-failed-record-in-a-campaign)
- [Can I send direct mail marketing without a return address?](https://helpdesk.inveloapp.com/can-i-send-direct-mail-marketing-without-a-return-address)
- [Campaigns vs. Workflows: What’s the Difference?](https://helpdesk.inveloapp.com/campaigns-vs.-workflows-whats-the-difference)
- [Why are RVMs not available in Invelo 2.0's marketing campaigns?](https://helpdesk.inveloapp.com/why-are-rvms-not-available-in-invelo-2.0s-marketing-campaigns)

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## Account and Access

- [How do I update my email address?](https://helpdesk.inveloapp.com/how-do-i-update-my-email-address)
- [How do I invite my team member?](https://helpdesk.inveloapp.com/how-do-i-invite-my-team-member)
- [Can I use an API for calling or texting?](https://helpdesk.inveloapp.com/can-i-use-an-api-for-calling-or-texting)
- [Can I get a refund on my wallet amount?](https://helpdesk.inveloapp.com/can-i-get-a-refund-on-my-wallet-amount)
- [How do I delete my Invelo account?](https://helpdesk.inveloapp.com/how-do-i-delete-my-invelo-account)
- [What happens when you cancel your Invelo account](https://helpdesk.inveloapp.com/what-happens-when-you-cancel-your-invelo-account)
- [Get referral credits and affiliate rewards](https://helpdesk.inveloapp.com/the-referral-program)

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## Imports and Exports

- [Can I export my customized columns?](https://helpdesk.inveloapp.com/why-werent-my-customized-columns-exported)
- [View your history](https://helpdesk.inveloapp.com/view-your-history)
- [Is there a way to download an imported list from my History?](https://helpdesk.inveloapp.com/is-there-a-way-to-download-an-imported-list-from-my-history)

- [Getting Started](https://helpdesk.inveloapp.com/getting-started#main-content)
  
  
  
  
  
    - [Welcome Series](https://helpdesk.inveloapp.com/getting-started#welcome-series)
    - [Onboarding & White Glove Migration](https://helpdesk.inveloapp.com/getting-started#onboarding-white-glove-migration)
    - [CRM Migration Guides to Invelo](https://helpdesk.inveloapp.com/getting-started#crm-migration-guides-to-invelo)
- [Autopilot](https://helpdesk.inveloapp.com/autopilot)
- [List Builder](https://helpdesk.inveloapp.com/list-builder#main-content)
  
  
  
  
  
    - [List Builder Location Search](https://helpdesk.inveloapp.com/list-builder#list-builder-location-search)
    - [List Builder Filters](https://helpdesk.inveloapp.com/list-builder#list-builder-filters)
    - [List Builder Results](https://helpdesk.inveloapp.com/list-builder#list-builder-results)
    - [List Builder Overview](https://helpdesk.inveloapp.com/list-builder#list-builder-overview)
    - [List Builder Next Steps](https://helpdesk.inveloapp.com/list-builder#list-builder-next-steps)
- [Inbox](https://helpdesk.inveloapp.com/inbox)
- [CRM](https://helpdesk.inveloapp.com/crm#main-content)
  
  
  
  
  
    - [Prospects](https://helpdesk.inveloapp.com/crm#prospects)
    - [Leads](https://helpdesk.inveloapp.com/crm#leads)
    - [Deals](https://helpdesk.inveloapp.com/crm#deals)
    - [Contacts](https://helpdesk.inveloapp.com/crm#contacts)
    - [Property & Contact Records](https://helpdesk.inveloapp.com/crm#property-contact-records)
    - [Importing & Exporting](https://helpdesk.inveloapp.com/crm#importing-exporting)
    - [Skip Tracing](https://helpdesk.inveloapp.com/crm#skip-tracing)
    - [Calling](https://helpdesk.inveloapp.com/crm#calling)
    - [AI Driving for Dollars](https://helpdesk.inveloapp.com/crm#ai-driving-for-dollars)
    - [Filters](https://helpdesk.inveloapp.com/crm#filters)
- [Marketing](https://helpdesk.inveloapp.com/marketing#main-content)
  
  
  
  
  
    - [Campaign Preparation](https://helpdesk.inveloapp.com/marketing#campaign-preparation)
    - [Create a Campaign](https://helpdesk.inveloapp.com/marketing#create-a-campaign)
    - [Marketing Templates](https://helpdesk.inveloapp.com/marketing#marketing-templates)
    - [Create Campaign: Sequences](https://helpdesk.inveloapp.com/marketing#create-campaign-sequences)
    - [Marketing campaign monitoring](https://helpdesk.inveloapp.com/marketing#marketing-campaign-monitoring)
    - [Marketing Used Cases](https://helpdesk.inveloapp.com/marketing#marketing-used-cases)
- [Workflows & Automations](https://helpdesk.inveloapp.com/workflows-automations#main-content)
  
  
  
  
  
    - [Actions: CRM](https://helpdesk.inveloapp.com/workflows-automations#actions-crm)
    - [Actions: Outreach](https://helpdesk.inveloapp.com/workflows-automations#actions-outreach)
- [Analytics](https://helpdesk.inveloapp.com/analytics#main-content)
  
  
  
  
  
    - [Prospecting Analytics](https://helpdesk.inveloapp.com/analytics#prospecting-analytics)
    - [Marketing Analytics](https://helpdesk.inveloapp.com/analytics#marketing-analytics)
    - [Lead Analytics](https://helpdesk.inveloapp.com/analytics#lead-analytics)
    - [Deal Analytics](https://helpdesk.inveloapp.com/analytics#deal-analytics)
- [Integrations](https://helpdesk.inveloapp.com/integrations#main-content)
  
  
  
  
  
    - [smrtPhone](https://helpdesk.inveloapp.com/integrations#smrtphone)
    - [SMTP Email Service](https://helpdesk.inveloapp.com/integrations#smtp-email-service)
    - [Webhooks](https://helpdesk.inveloapp.com/integrations#webhooks)
    - [Mailchimp](https://helpdesk.inveloapp.com/integrations#mailchimp)
    - [Constant Contact](https://helpdesk.inveloapp.com/integrations#constant-contact)
    - [Gmail](https://helpdesk.inveloapp.com/integrations#gmail)
- [System & Settings](https://helpdesk.inveloapp.com/system-settings#main-content)
  
  
  
  
  
    - [Account Settings](https://helpdesk.inveloapp.com/system-settings#account-settings)
    - [Billing & Plan](https://helpdesk.inveloapp.com/system-settings#billing-plan)
    - [Users, Roles & Permissions](https://helpdesk.inveloapp.com/system-settings#users-roles-permissions)
- [FAQs](https://helpdesk.inveloapp.com/faqs#main-content)
  
  
  
  
  
    - [About Invelo](https://helpdesk.inveloapp.com/faqs#about-invelo)
    - [List Builder](https://helpdesk.inveloapp.com/faqs#list-builder)
    - [Lists](https://helpdesk.inveloapp.com/faqs#lists)
    - [Filters](https://helpdesk.inveloapp.com/faqs#filters)
    - [Records](https://helpdesk.inveloapp.com/faqs#records)
    - [Skip Tracing](https://helpdesk.inveloapp.com/faqs#skip-tracing)
    - [Marketing](https://helpdesk.inveloapp.com/faqs#marketing)
    - [Account and Access](https://helpdesk.inveloapp.com/faqs#account-and-access)
    - [Imports and Exports](https://helpdesk.inveloapp.com/faqs#imports-and-exports)
- [Education](https://helpdesk.inveloapp.com/education#main-content)
  
  
  
  
  
    - [Masterclasses](https://helpdesk.inveloapp.com/education#masterclasses)
    - [Webinars](https://helpdesk.inveloapp.com/education#webinars)
- [Overview](https://helpdesk.inveloapp.com/overview)

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