FAQs

Get answers to the top questions about Invelo.

• How do I disable Auto Add on a preset list?
• Why do total available records differ from total records in the filter?
• Does Invelo have a number I can call for customer service?
• What determines if an address is deliverable or undeliverable?
• How accurate is the skip traced data?
• How can I book a demo?
• Is Invelo a mail house?
• How do I delete my Invelo account?
• How often are mailing addresses verified?
• Are all postcards delivered by first class mail?
• Can I market to 2 contacts at the same time for one property?
• If a record is on multiple lists with different qualities, which quality will it be?
• When does the monthly List Builder allotment start and finish?
• If records are on an absentee list, do they get removed from that list automatically when they're no longer absentee?
• How accurate is the data in List Builder?
• What is Invelo?
• What's the difference between the Free and Paid plans?
• How do I delete a list?
• Is there a limit to the number of lists a record can be on?
• Is there a way to download an imported list from my History?
• Do you have coverage in all states?
• How much does skip tracing cost and what does it include?
• What information does skip tracing provide?
• What permissions do team members have?
• I have BiggerPockets Pro but don't have any paid for features from Invelo. Is there something I am missing?
• Can I use an API for calling or texting?
• How do I update my email address?
• How do I invite my team member?
• How can I try Invelo?
• Are properties that have been sold automatically removed from my database?
• Can I edit a sequence once it's submitted?
• Why are my prospects showing as unavailable for a marketing campaign?
• If I know a property is vacant but it isn't listed as vacant, can I move it to Vacant Records?
• How can I customize the design and layout of my direct mail?
• Can I change the quality for all records in a lead list at once?
• How do I remove a record from marketing?
• Can I upload a CSV file of addresses to skip trace all at once?
• I'm interested in real estate investing, but where do I start?
• Will skip tracing charge me if it only returns information I already had?
• How should I start marketing?
• Where can I see example mailers, post cards, and door hanger designs?
• Can I use Invelo as a CRM?
• Can I store records without a property address?
• Is there a way to build a list by drawing an area in the map?
• Can Invelo work for properties outside the United States?
• Can Invelo identify cash buyers in a market?
• Can Invelo pull prospective sellers list for land and homes with back taxes?
• Why weren't my customized columns exported?
• Does the Remove Duplicates feature search the entire database?
• Will records be automatically removed from my campaign if they go on the MLS?
• Can I get a refund on my wallet amount?
• Can I select individual properties from the search results in List Builder?
• How successful will my RVM campaign be?
• Why don't I see my filter in the marketing campaign setup?
• How do I connect my BiggerPockets account?
• What lists can we search for on Invelo?
• Can I send direct mail marketing without a return address?
• What's the difference between a list and a tag?
• I've uploaded my records to the wrong list, what do I do?
• What is a failed record in a campaign?
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